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Ripple Success Story

CLIENT CASE STUDY

Effortless CRM Transition: How Ripple VAs Gave Smile Labs VIP Time Back     

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Shelana Laing

Smile Labs VIP LLC, owned by Shelana Laing, faced a major data transfer challenge after changing CRM and scheduling systems. When not all data could be automatically migrated, Shelana sought help from Ripple VAs. Through quick, effective collaboration with VA Catherine, Smile Labs VIP was able to efficiently handle the administrative burden without losing focus on client work. This case study outlines how Ripple VAs saved time and streamlined the company’s operations, resulting in positive outcomes and long-term client satisfaction.    

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Case/Problem:

Smile Labs VIP LLC needed assistance with transferring data between CRM systems after changing platforms. With only a portion of the data able to be automatically migrated, Shelana was faced with the tedious and time-consuming task of manually transferring the rest. 

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This data transfer was critical, but handling it in-house would take valuable time away from clients and potentially cost the company in lost business opportunities. A friend recommended Ripple VAs as a solution.    

The

Findings/Analysis

Shelana purchased a Ripple VAs package, and Catherine, one of Ripple’s VAs, took on the data transfer project. The collaboration was smooth, with frequent communication via emails, videos, and phone calls to ensure everything was on track. 

Catherine successfully completed the data transfer and went above and beyond by creating social media testimonial slides, providing added value to the business!

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The impact of outsourcing this project was significant. Shelana could continue focusing on her clients and business growth, freeing up time she would have lost to an administrative task that didn’t require her personal attention. This shift allowed her to maintain business momentum while Ripple handled the details.

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Recommendations:

For businesses like Smile Labs VIP LLC that face time-consuming administrative tasks, outsourcing to a reliable partner like Ripple VAs offers several advantages:
 

  1. Efficiency and Communication. Regular updates and clear communication, as demonstrated by Catherine, can ensure that tasks are completed efficiently and to the client’s satisfaction.
     

  2. Focus on Core Business. Delegating administrative tasks allows business owners to focus on higher-value activities, such as client work and growth, without being bogged down by operational details.
     

  3. Added Value. Ripple VAs not only completed the primary project but also offered extra service

The
Conclusion:

With efficient project management, clear communication, and added value, Ripple VAs proved to be a valuable asset to Smile Labs VIP LLC. Shelana was so impressed with Catherine’s work that she recommended Ripple VAs to several colleagues, further cementing the agency's reputation for excellence and reliability.

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